Shipping & payment
Right to your door.
We ship to Czechia and Slovakia. Orders over CZK 2,000 are delivered free of charge within Czechia, and goods in stock are dispatched within 24 hours on working days.
Shipping
| Method | Czechia | Slovakia |
|---|---|---|
 Zásilkovna (Packeta) — pick-up point | CZK 79 | CZK 99 |
| Zásilkovna (Packeta) — home delivery | CZK 99 | CZK 129 |
 DHL — home delivery | unavailable | unavailable |
 PPL — home delivery | unavailable | — |
| Any available shipping method on orders from CZK 2,000 | free | — |
We usually deliver to Czechia and Slovakia within 1–3 working days. You choose your country at checkout, and the shipping options offered depend on it. We will let you know by email with a tracking number once your parcel has been dispatched. You can collect a parcel sent to a pick-up point within the storage period set by Zásilkovna (Packeta), and Zásilkovna will notify you once it is ready for collection.
Payment
| Method | Price |
|---|---|
| Cash on delivery Pay when you receive the parcel, in cash or by card, depending on what the carrier offers | free |
We usually dispatch your order within one working day. You only pay when you receive the parcel.
Damaged parcel
Please inspect the parcel when you receive it. If the packaging is damaged, have a damage report drawn up with the carrier or at the pick-up point, or refuse the parcel. You will find what to do next on the Returns & complaints page.