Returns & complaints
When something isn’t right.
You can return goods within 14 days of receipt without giving a reason. Defects are covered by the statutory period of 24 months.
Returns within 14 days
As a consumer, you may withdraw from the purchase contract within 14 days of receiving the goods, without giving a reason. Simply email us at info@yumari.eu with your order number and send the goods back to Paskovská 163/129, Hrabová, 720 00 Ostrava. You can use the model withdrawal form.
- We will refund your money within 14 days of withdrawal, but not before we have received the returned goods.
- The buyer bears the cost of sending the goods back.
- For hygiene reasons, opened fragrance essences and used candles cannot be returned if their original packaging has been broken.
Complaints about defects
Goods are covered by the statutory period of 24 months from receipt. If you discover a defect, write to us at info@yumari.eu with a description of the defect, your order number and, ideally, a photo. We will resolve your complaint within 30 days at the latest.
Out-of-court dispute resolution
If we cannot reach an agreement, you can turn to the Czech Trade Inspection Authority (adr.coi.cz). Details are set out in the terms & conditions.