Terms & conditions

This English version is provided for convenience. In case of any discrepancy, the Czech version prevails.

1. Introductory provisions and operator

These terms and conditions govern the mutual rights and obligations of the seller and the buyer in the sale of goods through the Yumari.eu online shop (the “shop”).
The seller is Sotiris Berberakis, with registered address at Paskovská 163/129, Hrabová, 720 00 Ostrava, Company ID (IČO) 06313671, VAT ID (DIČ) CZ9605305941. Sole trader registered in the Trade Licensing Register. Email: info@yumari.eu, phone: +420 775 564 788.
The buyer is either a consumer, i.e. a natural person who concludes a contract with the seller outside the scope of their business activity or independent exercise of their profession, or a business. Provisions that relate exclusively to consumers (in particular withdrawal from the contract without giving a reason) do not apply to businesses.
Legal relations not governed by these terms are governed by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

2. Orders and conclusion of the purchase contract

The presentation of goods in the shop is for information only and does not constitute an offer to conclude a contract. Only the order sent by the buyer constitutes such an offer.
The buyer creates an order by adding goods to the cart and filling in the form at checkout. Before sending the order, the buyer can review and change the details entered as well as the contents of the cart.
The purchase contract is concluded at the moment the seller confirms to the buyer, by email to the address given in the order, that the order has been accepted.
The seller is entitled to reject an order, in particular if the goods are unavailable or if the price of the goods was obviously stated incorrectly. The seller will inform the buyer of the rejection without undue delay and, where applicable, refund any amount already paid.
The contract is concluded in the Czech language. The buyer receives the order confirmation by email; the seller does not separately archive the text of the contract in an accessible form.
The buyer bears their own costs of using means of distance communication (internet, telephone).

3. Price and payment terms

Prices of goods are stated in Czech crowns (CZK) including VAT. The price stated for the goods at the moment the order is sent applies.
The buyer pays the purchase price by cash on delivery, i.e. on receipt of the parcel from the carrier or at the pick-up point, in cash or by payment card, depending on what the carrier offers. Cash on delivery is free of charge.
The purchase price is due on receipt of the goods. If the buyer does not accept the parcel, the seller is entitled to withdraw from the contract.
The seller will issue a tax document (invoice) after receiving payment and send it to the buyer by email.

4. Delivery of goods

Goods are delivered to Czechia and Slovakia by the method the buyer chooses in the order. The carriers on offer and the shipping price depend on the country of delivery and are listed on the Shipping & payment page. For delivery within Czechia and orders from CZK 2,000, shipping is free of charge.
The seller usually dispatches goods in stock within 1 working day of confirming the order, and informs the buyer of the dispatch by email with the parcel tracking number.
The buyer is obliged to collect a parcel delivered to a pick-up point within the storage period set by the carrier. The buyer is obliged to inspect the parcel on receipt. If the packaging is visibly damaged, the buyer should draw up a damage report with the carrier or refuse to accept the parcel. This does not affect the buyer’s rights arising from defective performance.
Ownership of the goods and the risk of damage to the goods pass to the buyer on receipt of the goods.
If the goods have to be delivered repeatedly or by a different method for reasons on the buyer’s side, the buyer shall bear the associated costs.

5. Withdrawal from the contract

The consumer has the right to withdraw from the purchase contract without giving a reason within 14 days of the day of receipt of the goods (§ 1829 of the Civil Code). If goods from a single order were delivered in several parts, the period runs from receipt of the last delivery.
The withdrawal must be notified to the seller within this period by any unambiguous statement, for example by email to info@yumari.eu or by letter to the registered address. The buyer may use the model form below, but this is not mandatory.
The buyer is obliged to return the goods to the seller within 14 days of withdrawal, to the address Paskovská 163/129, Hrabová, 720 00 Ostrava. The buyer bears the direct costs of returning the goods.
The seller will refund to the buyer all money received, including delivery costs (up to the cost of the cheapest delivery method offered), within 14 days of withdrawal, using the same means by which it was received, or by other means if the buyer agrees. A purchase price paid by cash on delivery will be refunded by bank transfer to the account the buyer provides. The seller is not obliged to refund the money before the buyer hands over the goods or proves that they have been sent.
The buyer is liable for any diminished value of the goods resulting from handling them other than as necessary to establish their nature, characteristics and functioning.
The consumer cannot withdraw from a contract for the supply of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons (§ 1837(g) of the Civil Code). This applies in particular to fragrance essences, refills and waxes with a broken seal or packaging, and to candles that have been lit.

6. Rights arising from defective performance (complaints)

The seller is liable to the buyer for ensuring that the goods are free from defects on receipt, in particular that they correspond to the description, are suitable for their usual purpose and are supplied with accessories and instructions.
The consumer is entitled to exercise the right arising from a defect that appears in the goods within 24 months of receipt. If a defect becomes apparent within one year of receipt, the goods are deemed to have been defective on receipt.
The buyer is obliged to notify the seller of a defect without undue delay after discovering it, by email or in writing, with a description of the defect and the order number. The buyer will send the goods to Paskovská 163/129, Hrabová, 720 00 Ostrava, unless the parties agree otherwise.
The buyer may request that the defect be remedied by delivery of a new item free from defects or by repair, unless the chosen method is impossible or disproportionately expensive compared with the other. If this does not happen within a reasonable time, if the defect is material or if it recurs, the buyer may request a reasonable discount or withdraw from the contract.
The seller will issue the buyer with a confirmation of when the right was exercised and will settle the complaint within 30 days of it being made at the latest, unless a longer period is agreed with the buyer. The seller will inform the buyer by email once the complaint has been settled.
Rights arising from defective performance do not arise for defects caused by improper use contrary to the instructions (for example, operating the diffuser without water or with an unsuitable liquid), normal wear and tear, or mechanical damage caused by the buyer.
Reasonably incurred costs associated with making a justified complaint are borne by the seller. Further information is provided on the Returns & complaints page.

7. Personal data protection

The controller of personal data is the seller. The seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
The seller processes the buyer’s first name and surname, delivery address, email address, phone number and order details (the goods ordered, prices, the chosen delivery and payment method and, where applicable, the pick-up point). The seller does so for the purpose of concluding and performing the purchase contract, including delivering the goods and contacting the buyer about the order (Article 6(1)(b) GDPR), and complying with legal obligations, in particular accounting and tax obligations (Article 6(1)(c) GDPR). The phone number is needed to deliver the parcel.
If anyone subscribes to the newsletter, the seller processes their email address for the purpose of sending news and inspiration, on the basis of consent (Article 6(1)(a) GDPR). Consent may be withdrawn at any time by email to info@yumari.eu; the seller will then delete the address without undue delay.
The seller passes the data necessary for delivery, including the phone number, to the chosen carrier (Zásilkovna s.r.o. or PPL CZ s.r.o.). The data may also be made available to providers of accounting and IT services who work for the seller.
The website is hosted by Netlify, Inc. (USA). Orders are processed by a server function in a data centre in the USA (Ohio) and stored in Netlify Blobs storage, also in the USA (Ohio). The seller receives notifications of new orders by email through the Netlify Forms service, which also stores the order details in the USA. Netlify stores email addresses from newsletter sign-ups in the same service.
Netlify, Inc. is certified under the EU-U.S. Data Privacy Framework, for which the European Commission has adopted an adequacy decision; should the framework not apply to a transfer, the transfer is governed by standard contractual clauses approved by the European Commission.
The seller retains the data necessary for performing the contract for the duration of the contractual relationship and of the periods for exercising rights arising from it; tax documents are retained for 10 years under the VAT Act.
The buyer has the right of access to their data and the rights to rectification, erasure, restriction of processing and data portability, as well as the right to object. A complaint may be lodged with the Office for Personal Data Protection (uoou.gov.cz).
The shop does not store any tracking or advertising cookies in the browser. In the browser’s storage (localStorage), it only remembers the contents of the cart and the chosen currency, which is necessary for the shop to function.

8. Complaint handling and out-of-court dispute resolution

The seller handles complaints via the contact details listed on the Contact page.
The competent body for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Praha 2, Company ID (IČO) 00020869, adr.coi.cz.
Compliance with consumer protection obligations is supervised by the Czech Trade Inspection Authority (coi.gov.cz) and, within the scope of the trade licence, by the competent trade licensing office.

9. Final provisions

Relations between the seller and the buyer are governed by the laws of the Czech Republic.
If any provision of these terms is invalid or ineffective, it shall be replaced by a provision whose meaning comes as close to it as possible. The invalidity of one provision does not affect the validity of the others.
The seller may amend these terms and conditions. An order is always governed by the version in effect at the moment it was sent.
These terms and conditions take effect on 30 September 2026.

Model form for withdrawal from the contract

Complete and send this form only if you wish to withdraw from the contract.

To: Sotiris Berberakis, Paskovská 163/129, Hrabová, 720 00 Ostrava, Company ID (IČO) 06313671, email info@yumari.eu

I hereby give notice that I withdraw from the contract for the purchase of the following goods:

Order number: …………………
Goods: …………………
Date of order / date of receipt: …………………
Consumer’s first name and surname: …………………
Consumer’s address: …………………
Bank account number for the refund: …………………
Date and signature (only if this form is sent on paper): …………………